If your scores have been corrected as a result of this issue, you can either have a full refund for the test taken or have the option to retake your test, free of charge.
For test takers who also paid for an Enquiry on Result (EOR) and/or a One Skill Retake (OSR) in relation to the corrected test, these costs will also be refunded.
Please contact your relevant partner organisation via the links below for assistance in processing this.
Request a refund from British Council
Request a refund from IDP
Request a refund from IELTS USA
I booked another test because my result seemed wrong - will you reimburse me?
Please contact your relevant partner organisation via our Contact Us page to discuss further.
If I request a refund will my IELTS test results be invalidated?
No, your updated scores will remain valid for two years from the time you took your original test whether you decide to request a refund or not.
Will you be refunding the cost of the test taken?
If your scores have been corrected as a result of this issue, you can either access a full refund for the test taken or have the option to retake your test, free of charge.
For test takers who also paid for an Enquiry on Result (EOR) for Listening and/or Reading components and/or a One Skill Retake (OSR) in relation to the corrected test, these costs will also be refunded.